Privacy Policy
Last updated: December 2024
1. Information We Collect
Delhi Car Rental collects various types of information to provide and improve our car rental services. We collect personal information that you voluntarily provide when booking our services, creating an account, or contacting us for support.
This includes your full name, email address, phone number, physical address, driver's license information, and payment details. We also collect information about your rental preferences, vehicle choices, and service history to enhance your experience with our platform.
Additionally, we automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, operating system, referring pages, and website usage patterns to improve our services and ensure security.
2. How We Use Your Information
We use the collected information primarily to process your car rental bookings, manage reservations, handle payments, and provide customer support services. Your personal information enables us to verify your identity, conduct necessary background checks, and ensure the security of our rental operations.
We also use your information to communicate with you about your bookings, send important updates regarding our services, and notify you about special offers or promotional activities that may interest you. Your preferences and rental history help us personalize your experience and recommend suitable vehicles.
Technical information is used to maintain and improve our website functionality, analyze user behavior, troubleshoot technical issues, and enhance the overall user experience. We may also use aggregated data for business analytics and market research purposes.
3. Information Sharing and Disclosure
Delhi Car Rental does not sell, trade, or rent your personal information to third parties for marketing purposes. We only share your information when necessary to provide our services, comply with legal requirements, or protect our legitimate business interests.
We may share information with trusted service providers and business partners who assist us in operating our website, processing payments, conducting background checks, or providing customer support. These parties are contractually obligated to maintain the confidentiality and security of your information.
We may disclose your information if required by law, court order, or government regulation, or to protect the rights, property, or safety of Delhi Car Rental, our customers, or the public. In case of business transfers or mergers, your information may be transferred as part of the transaction.
4. Data Security Measures
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols include encryption of sensitive data, secure socket layer (SSL) technology for data transmission, and restricted access controls.
All payment information is processed through secure, PCI-compliant payment gateways, and we do not store complete credit card numbers on our servers. Our staff members are trained on data protection protocols and are required to sign confidentiality agreements.
We regularly review and update our security measures to address emerging threats and maintain compliance with industry standards. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your information.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. Cookies are small text files stored on your device that help us provide personalized content and improve our services.
We use different types of cookies including essential cookies for website functionality, performance cookies for analytics, and preference cookies to remember your settings. Third-party cookies may be used for analytics and advertising purposes with reputable service providers.
You can control cookie settings through your browser preferences, though disabling certain cookies may limit some website functionality. Our cookie policy provides detailed information about the types of cookies we use and how to manage them.
6. Data Retention and Storage
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Rental transaction records are typically maintained for seven years for accounting and legal compliance purposes.
Account information and communication records are retained while your account remains active and for a reasonable period thereafter to provide ongoing customer support. Marketing preferences and website usage data are retained based on your consent and applicable legal requirements.
When information is no longer needed, we securely delete or anonymize it according to our data retention schedule and applicable regulations. Some information may be retained in aggregated or anonymized form for analytical purposes without identifying individuals.
7. Your Rights and Choices
You have the right to access, update, or correct your personal information at any time by logging into your account or contacting our customer support team. You can also request information about what personal data we hold about you and how it is used.
You may opt out of receiving promotional communications from us by following the unsubscribe instructions in our emails or contacting us directly. However, we may still send you important service-related communications regarding your bookings or account.
Depending on your jurisdiction, you may have additional rights including data portability, erasure, or restriction of processing. We will respond to such requests in accordance with applicable laws and may require verification of your identity before processing your request.
8. Children's Privacy Protection
Our services are intended for adults aged 18 and older who possess valid driver's licenses. We do not knowingly collect personal information from children under 18 years of age, and our website and services are not designed or intended for use by minors.
If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete such information from our records. Parents or guardians who believe their child has provided us with personal information should contact us immediately.
We encourage parents and guardians to monitor their children's internet usage and to help enforce this policy by instructing children never to provide personal information through our website or services without parental permission.
9. International Data Transfers
Your personal information may be transferred to and processed in countries other than your country of residence, including countries that may have different data protection laws than your jurisdiction. We ensure that such transfers comply with applicable legal requirements and provide adequate protection for your personal information.
When transferring data internationally, we use appropriate safeguards such as standard contractual clauses, adequacy decisions, or other legally recognized mechanisms to ensure your information receives protection equivalent to that provided in your home country.
By using our services, you acknowledge and consent to the transfer of your information to our facilities and to the third parties with whom we share it as described in this privacy policy, regardless of the country where such facilities are located.
10. Policy Updates and Changes
We may update this privacy policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.
For significant changes that materially affect your rights or how we process your personal information, we may provide additional notice through email or prominent website notifications. We encourage you to review this policy periodically to stay informed about our privacy practices.
Your continued use of our services after any changes to this privacy policy indicates your acceptance of the updated terms. If you disagree with any changes, you may discontinue using our services and contact us to discuss your account closure options.
Contact Information
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
Email: privacy@hundredd.org
Phone: +91 98765 43210
Address: Block A-47, Sector 16, Noida, Uttar Pradesh 201301, India