Terms & Conditions
Last updated: December 2024
1. Acceptance of Terms
By accessing and using Delhi Car Rental services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and Delhi Car Rental, and they govern your use of our car rental services.
If you do not agree with any part of these terms, you must not use our services. Your continued use of our website and services after any modifications to these terms constitutes your acceptance of the updated terms and conditions.
These terms apply to all users of our services, including customers, website visitors, and any other parties who access or use our services in any capacity. We reserve the right to refuse service to anyone for any reason at our sole discretion.
2. Eligibility and Requirements
To rent a vehicle from Delhi Car Rental, you must be at least 18 years of age and possess a valid, unexpired driver's license issued by a recognized authority. You must also have a valid credit card in your name for security deposit and payment purposes.
International customers must provide a valid international driving permit along with their home country license, and a passport for identification. Some vehicle categories may have higher minimum age requirements, and additional restrictions may apply based on driving experience.
You must be physically and mentally capable of operating a motor vehicle safely, and you must not be under the influence of alcohol, drugs, or any substance that impairs your ability to drive. We reserve the right to verify your eligibility and deny service if requirements are not met.
3. Booking and Reservation Process
Reservations can be made through our website, mobile app, or by contacting our customer service team directly. All bookings are subject to vehicle availability and our approval based on your eligibility and creditworthiness verification process.
A confirmed reservation requires a valid credit card authorization for the rental amount plus security deposit. We will send you a confirmation email with all booking details, pickup instructions, and important terms specific to your rental agreement.
Reservations are held for a maximum of 30 minutes past the scheduled pickup time unless prior arrangements have been made. Failure to pick up your reserved vehicle within this timeframe may result in cancellation and applicable fees.
4. Rental Rates and Payment Terms
Rental rates are quoted in Indian Rupees and include basic insurance coverage, maintenance, and standard equipment. Rates may vary based on vehicle type, rental duration, seasonal demand, and special promotions. All quoted prices are subject to applicable taxes and fees.
Payment is due at the time of vehicle pickup unless other arrangements have been pre-approved. We accept major credit cards, debit cards, and cash payments. A security deposit is required and will be authorized on your credit card at the time of rental.
Additional charges may apply for extra services such as GPS navigation, child seats, additional drivers, fuel service, cleaning fees, or extended rental periods. All additional charges will be clearly explained before your rental begins.
5. Vehicle Pickup and Return Procedures
Vehicle pickup requires presentation of a valid driver's license, credit card, and photo identification. We will conduct a pre-rental inspection together to document the vehicle's condition, fuel level, and any existing damage before you take possession.
You are responsible for returning the vehicle to the designated location at the agreed-upon time in the same condition as received. The vehicle must be returned with the same fuel level as provided, or refueling charges will apply.
Late returns may incur additional daily rental charges, and significantly delayed returns may be reported as theft to local authorities. Early returns do not qualify for refunds unless specified in your rental agreement or our current promotion terms.
6. Driver Responsibilities and Prohibited Uses
As the renter, you are responsible for operating the vehicle safely and in accordance with all applicable traffic laws and regulations. You must not allow anyone other than authorized drivers listed on the rental agreement to operate the vehicle.
Prohibited uses include but are not limited to: racing, rallying, or speed testing; transporting illegal substances or contraband; using the vehicle for commercial purposes without prior approval; driving off-road or on unsuitable terrain; and smoking or vaping inside the vehicle.
You must immediately report any accidents, theft, vandalism, or mechanical problems to us and to local authorities when required. Failure to report incidents promptly may result in additional charges and liability for damages.
7. Insurance Coverage and Liability
All rental vehicles include basic third-party liability insurance as required by Indian law. This coverage protects against claims made by third parties for bodily injury or property damage caused by your use of the rental vehicle.
Optional comprehensive insurance coverage is available for additional protection against theft, collision damage, and other covered incidents. Deductibles and coverage limits apply to all insurance options, and specific terms are detailed in your rental agreement.
You remain liable for damages not covered by insurance, including but not limited to damages caused by prohibited use, negligence, intentional misconduct, or violation of these terms. Insurance coverage may be void if terms are violated.
8. Damage, Loss, and Theft Policies
You are responsible for all damage to the rental vehicle that occurs during your rental period, regardless of fault or cause. This includes collision damage, theft, vandalism, weather damage, and damage from road hazards or mechanical failure due to misuse.
In case of total loss or theft, you may be liable for the vehicle's actual cash value, lost rental income during repair or replacement period, and administrative fees. Comprehensive insurance can reduce but may not eliminate these costs.
All damage claims will be assessed by qualified professionals, and repair costs will be charged at prevailing market rates. You have the right to request documentation of damage assessments and repair estimates for transparency.
9. Cancellation and Modification Policies
Reservations can be cancelled or modified up to 24 hours before the scheduled pickup time without penalty. Cancellations made less than 24 hours in advance may be subject to a cancellation fee equivalent to one day's rental rate.
Modifications to existing reservations are subject to vehicle availability and rate changes. If the new rental terms result in a higher rate, you will be charged the difference. If the rate is lower, the difference may be refunded based on our current policies.
No-show cancellations (failure to pick up without prior notification) will result in full charges for the first day's rental plus applicable fees. We reserve the right to release the reserved vehicle to other customers after the grace period expires.
10. Limitation of Liability and Indemnification
Delhi Car Rental's liability for any damages, losses, or claims arising from your use of our services is limited to the total amount paid for your rental. We are not liable for indirect, consequential, punitive, or incidental damages including lost profits, business interruption, or personal injury.
You agree to indemnify and hold harmless Delhi Car Rental, its employees, agents, and affiliates from any claims, damages, costs, or expenses arising from your use of the rental vehicle, violation of these terms, or breach of any law or regulation.
This limitation of liability applies to the fullest extent permitted by law and remains in effect even if our remedies fail of their essential purpose. Some jurisdictions may not allow certain limitations, so these terms may not apply to you in their entirety.
Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Email: legal@hundredd.org
Phone: +91 98765 43210
Address: Block A-47, Sector 16, Noida, Uttar Pradesh 201301, India