Refund Policy

1. General Refund Principles

Delhi Car Rental is committed to providing fair and transparent refund policies for our customers. Our refund policy is designed to balance customer satisfaction with operational requirements and industry standards for car rental services.

Refunds are processed according to the original payment method and may take 5-10 business days to appear in your account. Processing times may vary depending on your bank or credit card company's policies and procedures.

All refund requests must be submitted in writing through our customer service channels, and each request will be reviewed individually based on the specific circumstances and applicable terms outlined in this policy.

2. Advance Booking Cancellations

Reservations cancelled more than 48 hours before the scheduled pickup time are eligible for a full refund of all prepaid amounts, excluding any non-refundable processing fees that may have been charged at the time of booking.

Cancellations made between 24-48 hours before pickup time will incur a 25% cancellation fee of the total rental amount. This fee covers administrative costs and potential lost revenue from the cancelled reservation.

Cancellations made less than 24 hours before pickup time will result in a 50% cancellation fee. This policy reflects the limited opportunity to re-rent the vehicle to other customers on short notice.

3. No-Show and Late Pickup Policy

Failure to pick up your reserved vehicle within 30 minutes of the scheduled time without prior notification constitutes a no-show. No-show reservations will result in forfeiture of the entire prepaid amount with no refund available.

If you anticipate being late for pickup, you must contact our customer service team at least 2 hours before your scheduled time to arrange an alternative pickup time. Late pickup arrangements are subject to vehicle availability and may incur additional fees.

Multiple no-show incidents may result in restrictions on future bookings and may require full prepayment for subsequent reservations. We maintain records of no-show occurrences for quality control and fraud prevention purposes.

4. Early Return Refunds

Early returns of rental vehicles do not automatically qualify for partial refunds unless explicitly stated in your rental agreement or covered under special promotional terms. Daily rental rates are charged for the minimum committed rental period.

For rentals of 7 days or longer, early returns made after completing at least 70% of the rental period may qualify for a partial refund for unused days, subject to a 15% administrative fee and vehicle condition assessment.

Early return refunds are calculated based on the daily rate difference between the actual rental period and the originally agreed period. Promotional rates and discounts may be recalculated if the shortened rental period affects eligibility for such rates.

5. Service-Related Issue Refunds

If we are unable to provide the reserved vehicle category due to mechanical failure, maintenance issues, or other operational problems beyond your control, you will receive a full refund or be offered a comparable or upgraded vehicle at no additional cost.

Significant delays in vehicle delivery (more than 2 hours) may qualify for partial refunds or service credits, depending on the impact on your travel plans and the circumstances causing the delay.

Refunds for service-related issues are evaluated on a case-by-case basis, considering factors such as advance notice provided, alternative solutions offered, and the overall impact on your rental experience.

6. Weather and External Circumstances

Cancellations due to severe weather conditions, natural disasters, or government-declared emergencies that make travel unsafe or impossible will be handled with flexibility and may qualify for full refunds or rescheduling without penalty.

Flight cancellations or delays that prevent you from picking up your reserved vehicle may qualify for refunds or rescheduling based on documentation provided and the advance notice given to our customer service team.

Force majeure events including but not limited to acts of war, terrorism, civil unrest, or pandemic-related travel restrictions will be evaluated individually, and we will work with customers to find mutually acceptable solutions.

7. Security Deposit Refunds

Security deposits are fully refundable upon satisfactory return of the vehicle in the same condition as received, with no outstanding charges for fuel, damages, traffic violations, or additional services.

Security deposit refunds are typically processed within 3-5 business days after vehicle return and final inspection. However, if damage assessment or insurance claims are involved, the refund process may take up to 30 days.

Partial security deposit refunds may occur if minor damages are identified that cost less than the full deposit amount. Detailed documentation of any damage and associated costs will be provided to you for transparency.

8. Payment Dispute Resolution

If you dispute any charges or refund decisions, you may submit a formal complaint through our customer service department within 30 days of the charge or refund decision. All disputes will be reviewed by our management team.

We will investigate all payment disputes thoroughly and provide a written response within 15 business days. If additional investigation is required, we will notify you of the extended timeline and keep you updated on progress.

For unresolved disputes, you may escalate the matter to your credit card company or relevant consumer protection authorities. We maintain detailed records to support our decisions and will cooperate with legitimate dispute resolution processes.

9. Promotional and Discount Refunds

Refunds for bookings made under promotional rates, discount codes, or special offers are subject to the specific terms and conditions of those promotions. Some promotional rates may be non-refundable or have different cancellation policies.

If a rental qualifies for a refund but was booked using promotional pricing, the refund will be calculated based on the discounted rate actually paid, not the regular rate that would have applied without the promotion.

Loyalty program points, credits, or rewards used for bookings may be restored to your account upon eligible refunds, subject to the terms and conditions of the specific loyalty program involved.

10. Refund Processing and Timeline

All approved refunds will be processed using the original payment method unless alternative arrangements are specifically requested and approved. Refunds to different payment methods may require additional verification and documentation.

Standard refund processing times are 5-10 business days for credit cards, 3-7 business days for debit cards, and up to 14 business days for bank transfers. International payments may require additional processing time.

You will receive email confirmation when your refund has been processed, including the refund amount, processing date, and expected timeline for the funds to appear in your account. Keep this confirmation for your records.